Privacy Policy

Last modified: April 26, 2026

Introduction

Smitten, LLC dba Coppla ("Coppla," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website copplaconnect.com (our "Website"), use our member portal at my.copplaconnect.com (our "Portal"), receive our services, or attend our events (collectively, the "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On our Website and Portal
In email, text, and other electronic messages between you and our Services
Through mobile and desktop applications you download from our Services
At our events or through the use of our Services

It does not apply to information collected by:

Any third party, including through any application or content (including advertising) that may link to or be accessible from our Services
Other websites operated by Coppla or any third party that are not covered by this policy

Please read this policy carefully. By accessing or using our Services, you agree to this privacy policy. This policy may change from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes.

Beta Software Notice

Coppla Connect is currently in beta. We take security and data protection seriously and have implemented industry-standard safeguards (described in "Data Security" below), but as a beta product, our security practices, features, and infrastructure are still being tested, refined, and audited. By using our Services during the beta period, you acknowledge that:

Features may change, be added, or be removed without notice
We may need to reset, restructure, or migrate data as the platform evolves
We will make reasonable efforts to preserve your data but cannot guarantee against all loss during beta
While we work continuously to identify and address security vulnerabilities, beta software may contain undiscovered issues
You should not share information through the Services that you would not be comfortable sharing in a public or semi-public professional context

Children Under the Age of 18

Our Services are not intended for children under 18 years of age, or the age of majority in their state of residence if older than 18 (the "Minimum Age"). No one under the Minimum Age may provide any information to or use our Services. We do not knowingly collect personal information from children under the Minimum Age. If we learn we have collected personal information from a child under the Minimum Age, we will delete that information. If you believe we might have any information from a child under the Minimum Age, please contact us at info@copplaconnect.com.

Information We Collect

We collect several types of information from and about users of our Services:

Personal information you provide directly to us:

Name, email address, phone number, postal address
Profile information including photo, bio, professional title, business affiliations
Business information including business name, industry, services, locations, hours, descriptions
Networking preferences including industries you serve, member types you want to connect with, business interests, networking goals
Geographic information including city, state, regional service areas
Endorsements you give to other businesses, including your stated business relationship and timing of that relationship
Complaints or concerns you submit about other businesses
Bug reports and support communications
Payment information (processed by our payment processor, not stored by us)

Information about your interactions with the Services:

Match suggestions you receive, accept, decline, or skip
Meeting requests, connections, and messages
Events you create, RSVP to, or attend
Profile views and directory searches you perform
Endorsements you receive and complaints filed against your business

Information collected automatically:

IP address, browser type, operating system, device information
Usage details including pages visited, features used, time spent
Information collected through cookies and similar technologies

Information from third parties:

Authentication information from sign-in providers (if used)
Information from our business partners
Public information from your business listings or affiliations

How We Use Your Information

We use information we collect about you for the following purposes:

To provide and operate our Services
To match you with other members based on our matching algorithm (see "Automated Decision-Making and AI" below)
To facilitate connections, meetings, and communications between members
To display your profile, business listing, and contributions to other members and the public as appropriate to your settings and tier
To process payments and manage your membership
To send you account, service, and transactional communications
To send you marketing communications about goods and services that may interest you (where permitted)
To improve, personalize, and develop our Services
To monitor, investigate, and address security incidents, fraud, and policy violations
To comply with legal obligations and enforce our Terms of Service
For any other purpose with your consent

Automated Decision-Making and AI

Coppla uses an automated matching algorithm to suggest connections between members. This algorithm considers factors including but not limited:

What you offer compared to what other members are looking for
Industry overlap between members
Shared networking goals
Geographic proximity and service areas
Member type and business affiliations
Activity and engagement patterns

The matching algorithm evolves over time as we improve the Services. The algorithm produces suggestions only. It does not make decisions that have legal or similarly significant effects on you. You are free to accept, decline, or ignore any suggested connection.

We also use automated calculations to determine eligibility for badges such as the Recommended badge. This calculation runs nightly and is based on member endorsements and complaint history.

If you have questions about how our automated systems use your information, you can contact us at info@copplaconnect.com.

Information Visible to Other Members and the Public

Coppla is a community platform. By design, certain information you provide will be visible to other members or the public:

Visible to other members:

Your profile information including name, photo, professional title, bio
Your networking preferences and goals
Connection requests and meeting requests you send
Messages you send (visible to recipients)

Visible to the public (when you opt in to directory listing):

Your business profile, including business name, description, services, hours, locations, contact information
Endorsement comments you write about other businesses
Endorsement count and Recommended badge status of businesses you endorse

Not visible to other members or the public:

Complaints or concerns you submit (visible only to Coppla administrators and, where appropriate, to the business being reviewed without revealing your identity)
Your payment information
Your private communications with Coppla support
Your account email and phone number, unless you choose to display them

You can review and adjust visibility settings for most information through your account profile. Once information is shared with other members or made public, we cannot guarantee it will not be copied or redistributed by others.

Disclosure of Your Information

We may disclose information we collect about you:

To other members and the public as described in "Information Visible to Other Members and the Public" above.

To service providers and processors who help us operate the Services, including:

Supabase (database, authentication, file storage)
GoHighLevel (CRM, email automation, member communications)
Stripe (payment processing)
Resend (transactional email delivery)
Anthropic (AI services for content generation features, where applicable)
Google (analytics, where applicable)

These service providers are contractually required to protect your information and use it only for the purposes we specify.

To our subsidiaries and affiliates.

To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Coppla's assets.

To comply with the law: We may disclose your information to comply with any court order, law, or legal process, including responding to government or regulatory requests.

To protect rights and safety: We may disclose information when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Coppla, our members, our community, or others.

With your consent.

We may disclose aggregated or de-identified information that does not reasonably identify any individual, without restriction.

Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services. After you delete your account or request deletion:

We will delete or anonymize your personal information within 90 days
Some information may be retained longer if required by law, for tax records, fraud prevention, or to enforce our agreements
Aggregated, de-identified information may be retained indefinitely
Endorsements you have given may remain associated with the businesses you endorsed but will be disassociated from your identity
Public contributions such as event listings or business profiles may be archived for community history but will be marked inactive

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access and portability: You can request a copy of the personal information we hold about you.
Correction: You can update most information through your account profile. For information you cannot edit yourself, contact us.
Deletion: You can request deletion of your account and personal information, subject to the retention exceptions described above.
Opt-out of marketing: You can unsubscribe from marketing emails using the link in any marketing email.
Opt-out of automated decision-making: Where applicable, you can request that we not use automated decision-making for certain features.
California residents (CCPA/CPRA): You have the right to know what personal information we collect, to delete it, to correct it, to opt out of the sale or sharing of personal information, and to limit use of sensitive personal information. We do not sell personal information.
Virginia, Colorado, Connecticut, Utah, and other state residents: You may have similar rights under your state's privacy law.
EU and UK residents (GDPR/UK GDPR): You have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with a supervisory authority.
Nevada residents: You may submit a request to opt out of the sale of your personal information at info@copplaconnect.com. We do not currently sell personal information as defined under Nevada law.

To exercise any of these rights, contact us at info@copplaconnect.com. We will respond within the timeframes required by applicable law. We may need to verify your identity before fulfilling certain requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your session and keep you logged in
Remember your preferences
Analyze how the Services are used
Improve our Services

You can refuse cookies through your browser settings, but some features of our Services may not work properly without them.

We do not currently respond to "Do Not Track" browser signals, as no industry standard has been finalized.

International Users and Data Transfers

Coppla is operated from the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.

If you are in the European Economic Area, United Kingdom, or another jurisdiction with data transfer restrictions, the legal basis for processing your personal information is your consent and our legitimate interest in providing the Services.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. These include:

Encrypted connections (HTTPS) for data transmission
Access controls and authentication for our systems
Limiting access to personal information to employees and service providers who need it
Regular review of our security practices

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. If we learn of a security breach affecting your information, we will notify you in accordance with applicable law.

Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. This privacy policy does not apply to those third parties. We encourage you to read the privacy policies of any third party you interact with.

Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email and post a notice on our Website. The "Last modified" date at the top of this policy indicates when it was most recently updated. Your continued use of our Services after the changes take effect constitutes your acceptance of the updated policy.

Contact Us

To ask questions, exercise your rights, or comment on this privacy policy, contact us at:

Smitten, LLC dba Coppla
Email: info@copplaconnect.com
Website: copplaconnect.com